Privacy Policy
Last updated: 11 August 2025
Tom’s Window Washing (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, disclose and protect your personal information in Australia, in line with the Australian Privacy Principles (APPs).
Who we are
Business name: Tom’s Window Washing
Location: Canberra, ACT
Phone: 0412 345 678
Email:
Website: tomswindowwashing.com.au
ABN: 00 000 000 000
What we collect
- Contact details – name, phone, email, suburb/address (for quotes and bookings).
- Job information – window/panel counts, access notes, photos you send for quotes.
- Billing details – if you choose to pay by invoice/transfer (we don’t store full card details).
- Website data – basic analytics (e.g. pages viewed, device, approximate location) via Google Analytics.
- Communications – messages, emails, and call notes related to your service.
How we collect it
- When you contact us by phone, email, our contact form, or social media.
- When you send photos or details for a quote.
- Automatically via cookies/analytics when you use our website.
Why we collect it
- To provide quotes, schedule jobs, and deliver our services.
- To send booking updates, invoices, and service reminders (including subscription cleans if requested).
- To improve our website and services using anonymous/aggregated analytics.
- To meet legal, insurance, and record‑keeping obligations.
Legal basis (Australia)
We handle personal information to perform our services, communicate with you, and for legitimate business purposes consistent with the APPs.
Disclosure
We don’t sell your data. We may share limited information with trusted providers who help us run the business, for example:
- Website hosting and email providers.
- Scheduling/invoicing tools and payment processors.
- IT support or analytics services (e.g. Google Analytics).
These providers are only given what they need to perform their services and are expected to protect your information.
Data storage & security
We use reasonable physical, technical and administrative safeguards to protect personal information. While no method is 100% secure, we aim to prevent unauthorised access, alteration, or disclosure.
Data retention
We keep records while they’re needed for quotes, services, accounting, insurance and legal requirements. When no longer required, we take reasonable steps to de‑identify or securely destroy them.
Your choices
- You can choose not to provide certain details; we may be unable to quote or complete the job.
- You can opt out of non‑essential messages at any time.
Access & correction
You may request access to the personal information we hold about you and ask for corrections if it’s inaccurate or incomplete. Contact us using the details above and we’ll respond within a reasonable time.
Cookies & analytics
We use cookies and similar technologies to run the site and understand usage. We use Google Analytics (GA4) to see anonymous trends (e.g. which pages are popular). You can block cookies in your browser settings.
Third‑party links
Our site may link to other websites we don’t control. Check their privacy policies before sharing information.
Children
Our services are directed to adults. We don’t knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page.
Questions or complaints
If you have a privacy concern, contact us first and we’ll try to resolve it quickly. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC).